Help & Information
You are braver than you believe.
If any of our gorgeous clothes have arrived faulty, or you are unhappy with the quality, or feel the description didn’t accurately describe the product, we will refund the postage and help resolve the matter as quickly as possible, so please contact us via email on the ‘Contact Us’ page.
Other than above, returns will be at your own cost, meaning when the refund is processed, it will be minus the cost of the original postage.
If you require a different size or colour it’s best to place a new order, and return the original order. If you change your mind about a purchase or feel it is not suitable – returns are at your own cost.
It is a great idea to get a proof of postage receipt and keep it safe until your refund has been processed and is back in the account that you paid with.
Any problems just give us a call or drop us an email.Details on the Contact Us page. Happy to help.
If you do need to return something make sure you do so within 14 days of receiving them (including sale items).
When returning an item the best way is to:
- Package the items for return in the original parcel bag, or in secure postage wrapping so they don’t get damaged on the way back to us. This is the same for multiple items.
- A return label has been included on the despatch note. Simply cut it out, fix securely to the package, complete the details and include the returns note inside the package so we know the reason for the return. If you no longer have the dispatch note you can email us with confirmation of your order number and a brief description of the reason for the return.
You will need to pay the postage and return the item via Royal Mail at a post office, or via Hermes who will pick up from your home address.Return Address: Alternatively if you live locally to Hitchin, you can drop the item off at: Molly Cotton Clothing 27 St Johns Road Hitchin Herts SG4 9JP
We use Hermes delivery services. Find out all you need to know here:
If you are ordering from an address in Hitchin delivery is free, so postage will be refunded.
We currently deliver to the UK only.
Even though we will aim to get your order to you as soon as possible – delivery of your order could take anything up to 5 working days. It is possible that delivery of orders that are placed at the weekend, or when the 5 working days fall across a weekend, may take a little longer.
Any customers who live in Hitchin will have a minimum delivery time of 2 hours and will benefit from free delivery.
Before you make a purchase, if you don’t know what size you are or what the best size for you is, it is a good idea to check sizing info against this chart below – all you need is a measuring tape.
|TROUSERS (INSIDE LEG)|
|INTERNATIONAL SIZE CONVERSION|